What is your return and exchange policy?
We accept returns and exchanges within 7 days of purchase or delivery. Products must be unused, unopened, and in their original condition with all packaging and accessories intact. A valid proof of purchase, such as a sales invoice or order number, is required. Certain items, like software and customized products, are non-returnable.
How are refunds processed?
Refunds for credit/debit card purchases will be credited to the same card used for the transaction. For purchases made using gift cards or points, refunds will be issued as an Al Ameen Computers Gift Card. Please note that delivery, installation, and service charges are non-refundable.
What should I do if my product is defective or dead on arrival (DOA)?
If your product is defective or not functioning properly, it must be verified by the manufacturer’s authorized service center. The return or exchange process may take up to 4 business days, depending on the technician’s report. Ensure all original accessories are included when returning the product.
Does Al Ameen Computers offer warranty coverage?
Yes, all products come with a manufacturer’s warranty, starting from the date of purchase. The warranty covers repairs or replacements as per the manufacturer’s terms. However, accessories, batteries, consumables, and physically or water-damaged products are excluded from warranty coverage.
Can I cancel my online order?
Yes, online orders can be canceled before they are processed. Al Ameen Computers reserves the right to cancel orders in cases of incorrect product descriptions, pricing errors, or incomplete information. For assistance, please contact customer support at +968 7812 2684.
How does Al Ameen Computers ensure my data is protected?
We use advanced security measures, including encryption, firewalls, and secure servers, to protect your personal and payment information. Our systems comply with strict security protocols to prevent unauthorized access or data breaches.
What is your cookie policy?
We use cookies to improve your browsing experience by remembering preferences, items in your cart, and other session details. You can disable cookies through your browser settings, but some features of our website may not function properly without them.
Are there any non-returnable items?
Yes, certain items like opened software, personalized products, hygiene items, and cut cables are non-returnable. Additionally, open box items may incur a restocking fee of at least 30% if they are not defective.
How can I contact customer service?
You can reach our customer service team at:
- Phone: +968 78122684
- Email: Customercare@alameencomputers.com
Our working hours are 9:30 AM to 1:30 PM and 4:30 PM to 9:30 PM.
What should I know about product warranties?
Customers must ensure that all device locks, such as iCloud and Find My Device, are deactivated before submitting a product for warranty service. The decision for repair or replacement is based on the findings of the authorized service center.